Refund Policy
Our refund policy lasts 14 days prior to bookings. If 14 days have passed since your booking, we will offer a credit on your booking for an alternative day. Any card payments that are to be refunded within this period, will require the following details to process a full refund. time – date- last 4 digits on card used for the booking.
Refunds on Day Care & Transport
Once your booking cancellation is received , we will send you an email or Whatsapp to notify you that we have received it. Transportation bookings follow the same process as Doggy day care bookings.
If for any reason we are unable to collect your dog, we will either credit or refund the transportation fee. If we are unable to collect your dog due to no answer at your property, we will not refund the collection amount due to upholding our contractual agreement. However we will try to return if time is time within the collection slots.
Morning collections are a doorstep service, we will not enter any property unless previous arrangements have been made. This means that no refund can be issued if we do not receive an answer upon collection.
Need help?
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Canine Advisory Ltd
Woodhall Farm, Chignal Smealy, Chelmsford, CM1 4SU United Kingdom